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QUESTION 129
Which option describes what is used to measure progress against slated target goals?
A. Return-on-Investment
B. Key performance indicator
C. Net-Present-Value
D. Critical success factor
Answer: B
QUESTION 130
Which option is an external force that act upon a business environment?
A. readiness
B. technology
C. micro-economics
D. key trends
Answer: C
QUESTION 131
Which step of the Cisco 9 Step Sales Approach to Outcome-Based Selling is where a Memorandum of Understanding is agreed with the customer?
A. Step 3 Customer Exposure
B. Step 6 Offer and Accept
C. Step 5 Identify and Design
D. Step 4 Customer Discovery
Answer: B
QUESTION 132
Which two roles must the sales professional fulfill? (Choose two.)
A. Trusted Advisor.
B. Emotional Coach.
C. Best Friend.
D. Customer Champion
Answer: AB
QUESTION 133
When two options are benefits of a Connected Manufacturing strategy? (Choose two.)
A. large amounts of quantitative data for analysis
B. ability to adapt the supply chain to changing markets
C. integrated supply chain
D. improved production efficiency and flexibility
Answer: D
QUESTION 134
Which step of the Cisco 9 Step Sales Approach to Outcome-Based Selling is where the contract and SLAKPIs are agreed?
A. Step 6 Offer and Accept
B. Step 5 Identify and Design
C. Step 4 Customer Discovery
D. Step 7 Proof of Value
Answer: D
QUESTION 135
Which option describes the win-time-frame which operational managers tend to think in terms of planning?
A. 1 ?3 months
B. 1 ?2 years
C. 3 ?5 years
D. 1 ?6 months
Answer: B
QUESTION 136
What are the recommended three steps to mitigate or minimize risks? (Choose three.)
A. Act
B. Prepare
C. Implement
D. Prioritize
E. Categorize
Answer: BCE
QUESTION 137
Which option is an indirect finance benefit of the business outcomes safes-based approach?
A. Improved customer satisfaction
B. Reduced CAPEX and OPEX
C. Reduced CAPEX and increased OPEX
D. Increased NPV
Answer: A
QUESTION 138
Which two options are types of external risks the customer faces? (Choose two.)
A. Market
B. Regulation
C. Expenses
D. Savings
Answer: AB
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