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Following questions and answers are all new published by Cisco Official Exam Center: http://www.lead2pass.com/600-455.html
QUESTION 1
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
A. Boolean or proficiency
B. string or integer
C. Boolean or integer
D. proficiency or array
Answer: A
QUESTION 2
Which type of MTP is supported with Cisco Unified Mobile Agent?
A. MTP Pass-Through
B. MTP No Pass-Through
C. MTP Pass-Around
D. MTP No Pass-Around
Answer: B
QUESTION 3
Refer to the exhibit. In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?
A. the local CTI port dialed number
B. the remote CTI port dialed number
C. agent PSTN number (accessible from CUCM/GW)
D. agent ID
E. agent reservation script dialed number
Answer: A
QUESTION 4
Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
A. configuration requests
B. skill group data
C. routing and DMP control traffic
D. Real-Time Monitoring
Answer: C
QUESTION 5
In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?
A. Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
B. The PG private network may be shared with any other private connections–PGs or Call Routers/Loggers.
C. The PG may use the highly available WAN connection between the sites (visible network) for all traffic–visible and private.
D. The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
Answer: B
QUESTION 6
What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?
A. plays music on hold and in queue for callers
B. terminates media streams for agents and callers
C. provides routing and queuing instructions for contacts
D. records and stores voice calls for quality purposes
Answer: C
QUESTION 7
To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?
A. route pattern
B. agent IP phone
C. CTI route point
D. translation pattern
E. translation route
Answer: C
QUESTION 8
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
A. The Call Router Side B stays active, while the Call Router Side A goes idle.
B. The Call Router Side A stays active, while Call Router Side B goes idle.
C. There is no ability to make ICM configuration changes.
D. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
E. The system operates as it did prior to failure.
Answer: BC
QUESTION 9
Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?
A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.
Answer: E
QUESTION 10
Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)
A. With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.
B. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
C. Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.
D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
Answer: BE
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600-455 new questions on Google Drive: https://drive.google.com/open?id=0B3Syig5i8gpDcnZRV1pQRkNSbEU
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