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QUESTION 31
In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)
A. Direct Preview dialing mode
B. Progressive dialing mode
C. Predictive dialing mode
D. Transfer to IVR dialing mode
E. Courtesy Callback Dialing mode
Answer: BC
QUESTION 32
With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?
A. 100
B. 15
C. 50
D. 20
Answer: C
QUESTION 33
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
A. in the parent Cisco Unified ICM system, using Agent Level Detail data
B. in the parent Cisco Unified ICM system, using skill group data
C. in the child Cisco Unified Contact Center Enterprise system, using call type data
D. in the child Cisco Unified Contact Center Enterprise system, using services data
Answer: A
QUESTION 34
Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?
A. Call Type tables
B. Skill Group tables
C. Route Call Detail table
D. Call Termination Detail table
Answer: A
QUESTION 35
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
A. when the call is routed to an agent
B. when the call is first post-routed from Cisco Unified Communications Manager
C. when the call terminates and data is written to the Cisco TCD table
D. when a call-routing script hits the first Queue to Skill Group node
Answer: B
QUESTION 36
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
A. The call cannot be transferred or conferenced back to an agent.
B. Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
C. Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
D. Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
Answer: C
QUESTION 37
Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?
A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four–each outbound port is equivalent to four agents on the peripheral gateway.
C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33–each outbound port is equivalent to 1.33 agents on the peripheral gateway.
D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15–each outbound port is equivalent to 15 agents on the peripheral gateway.
Answer: C
QUESTION 38
In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?
A. Vlance network adapter type
B. Flexible VM network adapter type
C. E1000 network adapter type
D. VMXNET network adapter type
E. VMXNET3 network adapter type
Answer: C
QUESTION 39
Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?
A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.
B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.
C. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.
D. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.
Answer: B
QUESTION 40
You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)
A. You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
B. You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
C. You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
D. You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
E. You enable QoS only for United CCE on third-party spec-based, VMware-based environment.
Answer: BD
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