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QUESTION 1
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?

A.    Be accountable for the outcome of an activity
B.    Perform an activity
C.    Be kept up-to-date on the progress of an activity
D.    Manage an activity

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QUESTION 435
What does the continual service improvement (CSI) approach enable a business to achieve?

A.    It keeps the communication going within the business
B.    It helps the business in making decisions on improvement initiatives
C.    It helps the stakeholders understand their customers
D.    It dictates the way the business interacts with external suppliers