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QUESTION 41
A company uses a multitenant deployment of Microsoft Dynamics CRM 2013. When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone. You need to set the time zone so that service activity appointments are offered at the correct times, without impacting other organizations.
Where should you set the time zone?

A.    in the facility settings
B.    in the facility work hours settings

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QUESTION 31
An active Quote references an incorrect product.
You need to ensure that the Quote references the correct product.
What should you do?

A.    In the Quote record, update the price list to reference a price list that contains the correct product.
B.    In the Quote Product record, update the product reference.
C.    In the Quote record, change the Revision ID field and then save the Quote under a different name. In the new Quote record, update the product reference.
D.    In the Quote record, use the Revise feature and then update the product reference.

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QUESTION 21
You need to update the status of a service activity to show that it is ready for billing.
Which status value should you use?

A.    Closed
B.    On Hold
C.    Cancelled
D.    Open

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QUESTION 11
You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2013.
What should you do?

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QUESTION 1
A user creates a Lead and converts it to an Opportunity.
The user provides several Quotes to the customer. The Opportunity is won.
The user now creates an Order from the Quote by using the Create Order process.
On the Create Order dialog box, which action is the user able to perform?